PRIVACY POLICY

Milleast Investment Pty Ltd & Australis Real Estate Group Pty Ltd & Soldier Real Estate Group (Real Equity Estate Agents)

Last Updated: January 2026

Real Equity Estate Agents (A.C.N. 116 832 186) (we, us, our) is committed to protecting your privacy and complying with our obligations under the Privacy Act 1988 (Cth) (the Act) and the Australian Privacy Principles (APPs).

This Privacy Policy applies to personal information collected by us in our capacity as real estate agents and through our website.

1. What information do we collect?

We collect personal information necessary to provide real estate services, including sales, property management, and project marketing. This includes:

• General Users/Inquirers: Name, email address, telephone number, and property preferences.
• Vendors & Purchasers: Contact details, current property ownership details, desired property ownership details, and records of properties sold or acquired.
• Landlords & Tenants: * Employment details (status, employer name, salary, length of employment).
• Financial information, including other sources of income and bank details.
• Personal and financial references from referees.
• Identity verification documents as required by NSW law.
• Website Users: Technical data including IP addresses, browser types, and cookie information (see Section 8).

2. How do we collect your information?

We collect information directly from you (via website forms, email, or in-person) and from the following sources:

• Publicly available databases (e.g., Telstra White Pages, Australia Post DPID, Land Registry/Titles Office).
• Referrals and recommendations from existing clients.
• Credit-checking agencies and tenancy databases (e.g., TICA) as part of due diligence.

3. Why do we collect this information?

We collect and use your information for the following purposes:

• To provide real estate services, including property sales, rentals, and administration.
• To comply with local, state, or federal legislation (e.g., Property and Stock Agents Act 2002 (NSW)).
• To provide customer support and respond to appraisals or inquiries.
• To enable third-party partners (contractors, lawyers, or franchisees) to assist with ancillary services.
• For internal administrative, marketing, research, and product development requirements.

4. Automated Decision Making (ADM)

ADM occurs when a computer program makes a decision that significantly affects an individual.

• Our Use of ADM: We may use third-party platforms for tenant screening or lead prioritisation.
• Types of Information Used: Tenant history, credit scores, and employment data.
• Nature of Decisions: These tools may assist in assessing the suitability of a tenancy application or the ranking of potential purchasers for a project.
• Human Oversight: While we use digital tools to process data, final decisions regarding the acceptance of a tenancy or sale are made by our staff in consultation with our clients.

5. Information Disclosure

We will disclose personal information only for the purposes for which it was collected, including:

• Government Bodies: Titles Office, Revenue NSW, or the Residential Tenancies Bond Authority.
• Service Providers: Advertising agencies, signwriters, building/garden maintenance contractors, and professional advisors (accountants, lawyers, surveyors).
• Credit Checks: Authorised credit-checking agencies for prospective tenants/lessees.
• Legal Requirements: As authorised or required by law or a relevant government authority.

6. Overseas Disclosure

We may disclose personal information overseas in the following circumstances:

• Storage: We use cloud storage and IT servers that may be located overseas. It is not always practical to know every country in which information is held due to the nature of networked storage.
• Recipients: Where we use overseas-based virtual assistants or global marketing platforms (e.g., in the Philippines or USA), we take reasonable steps to ensure they comply with privacy standards similar to the APPs.

7. Anonymity and Pseudonyms

You may browse our website or attend auctions (without bidding) anonymously. However, various NSW Acts and regulations require us to collect personal information to identify you once you enter into a transaction (sale, purchase, or rental). If you do not provide the required information, we may be unable to provide our services to you.

8. Cookies and Technical Data

Our website servers may generate "cookies" to track user sessions and improve website functionality. When you visit our site, we may log:

• Your IP address, browser type, and operating system.
• The date, time, and duration of your visit.
• The pages accessed and documents downloaded. This information is used for internal statistical analysis and system administration.

9. Information Security

We take reasonable steps to protect personal information from misuse, loss, and unauthorised access.

• Storage: Information is stored in secure electronic databases or locked physical files.
• Destruction: If information is no longer needed, we take reasonable steps to destroy or de-identify it.
• Risk: While we use secure transmission facilities, no data transmission over the internet can be guaranteed as 100% secure.

10. Marketing and Opt-Out

We may use your information to inform you of products, services, or property listings we believe may interest you. You may opt-out of marketing communications at any time by:

• Using the "unsubscribe" link in our emails.
• Contacting our Privacy Officer directly. We do not sell your personal details to third-party marketing organisations.

11. Accessing and Correcting Your Information

You have the right to request access to the personal information we hold about you.

• Timeline: We will respond to requests within 14 days and aim to provide the data within 30 days.
• Fees: We may charge a reasonable fee for the time and materials involved in providing access.
• Corrections: If you believe your information is inaccurate or out-of-date, please contact us to request an amendment.
• Refusal: We may deny access if it poses a threat to the privacy of others, is frivolous, or is required by law to be withheld.

12. Complaints and Contact Information

If you have a complaint regarding a breach of this policy or the Australian Privacy Principles, please contact our Privacy Officer. We aim to resolve all complaints within 90 days.

Privacy Officer Charlene – Real Equity Estate Agents
Email: charlene.chedid@realequity.com.au